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Avril Harper Products
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"A Common eBay Feedback Problem and an Automatic Solution"
© Avril Harper, Chartered MCIPD, Dip PM
One of the most important tasks for all professional eBay sellers is leaving feedback for their buyers. As a seller on eBay, however, and not a regular buyer on eBay, you may consider feedback much less important today than a few years back. At that time sellers could leave neutral or negative feedback for buyers who cheated them or threatened to report them to eBay or consumer trading officials if their package was more than a day late in arriving due to outside influences like bad weather and postal strikes. Now sellers can only leave positive feedback, or no feedback for buyers; they can no longer use feedback to warn fellow traders against problem buyers.
And for that reason feedback has become something of an afterthought for most sellers and of very little value.
Even so, there are buyers who consider feedback a VERY important feature of the buyer/seller relationship and they’ll get very upset, and even turn nasty if you don’t leave them feedback, and fast!
So important do some buyers regard early feedback that I have seen negative feedback left for sellers purely because that person failed to leave feedback immediately after a transaction.
Long story cut short, the best way to prevent such problems is to leave feedback the same day the buyer pays for his product, preferably as soon as you see the payment go through. But that means you’ll be forever dotting in and out of your eBay account and constantly designing new feedback messages to suit individual buyers and their specific product choices. That’s because buyers can also become extremely abusive if they receive the exact same feedback as other buyers. No, please don’t ask me why, I genuinely don’t know!
I tried giving almost immediate and very personalised feedback for at least a few months, until on a particularly busy day I lacked time to compose new feedback messages for the one hundred or so sales I have made the previous day.
So to save time I wrote twelve standard feedback messages, in generic fashion where each one would suit all buyers and all product types. Like this, for example:
‘Great contact, thank you’
‘Fast payment, excellent buyer’
‘AAA buyer’
‘Thank you for the fast payment’
‘Excellent buyer, fast payment’
From there I simply copied and pasted one of my comments into the feedback system, making sure that no similar messages appeared close together.
The end result? Lots of time saved dreaming up new feedback messages and no one after more than a year querying the somewhat impersonal nature of my messages!
All articles are provided in good faith and are researched and written to the best of our abilities. However, readers should always do their own due diligence before investing in any business opportunity, and they should be aware that many article writers and web masters, including ourselves, frequently receive a commission for selling other people's products. We pride ourselves on always choosing the very best products to recommend to our readers and we only recommend products offering a solid money back guarantee.
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